VILT
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VILT
VILT
Problem: GuardianTrust Bank, a leading banking corporation, recognizes that the diverse cultural backgrounds of our clients demand a more nuanced and culturally sensitive approach in all client interactions, including greetings. There have been many misunderstandings in initial client meetings due to a lack of cultural sensitivity.
Solution: Training will be delivered to learners via VILT on Zoom. The course will be designed with PowerPoint and various interactions to keep learners engaged. The training focuses on the significance of first impressions in business, avoiding stereotypes/implicit bias, and client greetings. This course will provide examples of how the employee can use the strategies in the workplace.
Tools Used: Powerpoint, Canva
Highlights: There are real-life scenarios throughout the module and the use of interactivity on multiple slides.
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